Sometimes I’m asked why I’m not available by phone. The phone number on the website is only for WhatsApp or SMS, after all.
A quick call can sometimes seem like the fastest way to ask a question or discuss something. Still, I’ve consciously chosen not to offer phone support, and I’m happy to explain why.
I run my business on my own. That means I do all kinds of things throughout the day: pack orders, welcome shoppers to the showroom, answer emails, buy stock, take photos, work on the website, restock products, or make a quick trip to the wholesaler or supermarket.
So there isn’t someone in the office to answer the phone as a rule, and often I’m right in the middle of something that really needs my hands or attention.
On top of that, because I have phone anxiety, I secretly find unexpected phone calls quite difficult. If I know I can prepare for a conversation, I’m perfectly happy to talk on the phone. But an unexpected call makes me feel unsettled, and often I’m not somewhere where I can immediately look everything up or properly help you. That doesn’t feel good to me, and ultimately isn’t convenient for you as a customer either.
What works well for me is if you send me a message. You can do that by email, WhatsApp (using the number on the website), Instagram, chat, or the contact form.
That way, I can take my time and answer your question fully when I’m at my computer, with all the information at hand. You’ll get a clear, considered answer, which is better for both of us.
Thank you for understanding. I’d love to help you – in a way that works for both of us!
Love, Marit