Report a complaint

I recommend that you first let me know about any complaints by emailing info@hugs-and-things.nl.
I’d be happy to work with you to find a suitable solution!

If we’re unable to find a solution together, you can submit your dispute for mediation through Stichting WebwinkelKeur.

As of February 15, 2016, consumers in the EU can also submit complaints through the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr .
If your complaint is not already being handled elsewhere, you are free to submit it through the European Union’s platform.

Warranty:

I carefully select the products I sell and want to send everything to you in perfect condition. However, sometimes an order is damaged during shipping or something else happens that may entitle you to a warranty claim. By law, you must notify me within two months of discovering the defect. If the defect is covered by the warranty, I will arrange a replacement at no cost.