I advise you to first report any complaints to me by emailing info@hugs-and-things.nl.
I would be happy to think along with you about a suitable solution!

If we cannot reach a solution together, it is possible to register your dispute for mediation via Stichting WebwinkelKeur .

From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr .
If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.


I have carefully selected the items I sell and would like to send everything to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that means you can make a claim under the warranty. Legally, you are obliged to report this to me within two months of discovering the defect. If the defect falls within the warranty, I will arrange for replacement free of charge.