Did you know that Hugs & Things is just one person?
I always have to laugh a little to myself: people often address me as “you all” or “the Hugs & Things team.” It sounds very professional, of course, but the reality is quite different (and much smaller)!
Because behind Hugs & Things there’s really just… me. Marit.
Single mom, business owner, creative, packer, customer service rep, buyer, photographer, website builder, and everything in between. Okay, I do get help packing two mornings a week - and I’m so grateful for that - but apart from that, I do it all myself.
Because behind Hugs & Things there’s really just… me. Marit.
Single mom, business owner, creative, packer, customer service rep, buyer, photographer, website builder, and everything in between. Okay, I do get help packing two mornings a week - and I’m so grateful for that - but apart from that, I do it all myself.
You might expect an online store to always have a whole team ready, let you order late into the evening, and have your package arrive the very next day. But things work a little differently for me. I do my very best to keep everything running smoothly, but sometimes it takes a little longer.
Because besides running Hugs & Things, I’m also a mom of 3 teenagers, try to exercise regularly (my me-time), and of course have to keep up with the housework.
Luckily, I really love my work, and I still do a little dance every time a new order comes in (ssstt: the “ka-ching” my phone makes when an order is placed is secretly one of my favorite sounds).
Because besides running Hugs & Things, I’m also a mom of 3 teenagers, try to exercise regularly (my me-time), and of course have to keep up with the housework.
Luckily, I really love my work, and I still do a little dance every time a new order comes in (ssstt: the “ka-ching” my phone makes when an order is placed is secretly one of my favorite sounds).
But still: working alone and being on call almost 24 hours a day isn’t something anyone can keep up forever. That’s why I take 2 to 3 weeks off every summer to recharge. You can still place orders during that time, but no packages will be shipped.
And to be honest, that summer vacation is a little nerve-racking every year.
Especially now that I have more and more business customers, it sometimes feels quite complicated and frustrating that they can’t receive any deliveries for 3 weeks. That’s why I’ve been announcing my vacations well in advance for the past few years. Hopefully, this means you won’t be caught by surprise.
Of course, I hope everyone - both individual and business customers - will keep ordering just as enthusiastically during and after my vacation as before. It’s always a little stressful for me each year, but I trust that it’ll all work out. Those few weeks to recharge are absolutely essential so I can be here for you with fresh energy all year long!
And to be honest, that summer vacation is a little nerve-racking every year.
Especially now that I have more and more business customers, it sometimes feels quite complicated and frustrating that they can’t receive any deliveries for 3 weeks. That’s why I’ve been announcing my vacations well in advance for the past few years. Hopefully, this means you won’t be caught by surprise.
Of course, I hope everyone - both individual and business customers - will keep ordering just as enthusiastically during and after my vacation as before. It’s always a little stressful for me each year, but I trust that it’ll all work out. Those few weeks to recharge are absolutely essential so I can be here for you with fresh energy all year long!
So if you ever have to wait a little longer for a reply or a package: just know there isn’t a big team behind the scenes, but one person taking care of your order with lots of love, care, and joy. And I do it every day with a big smile!
Love,
Marit
(P.S. You can find my vacation schedule at the bottom of the website, on the “Opening Hours and Vacation Days” page)
Marit
(P.S. You can find my vacation schedule at the bottom of the website, on the “Opening Hours and Vacation Days” page)